Refund Policy
We are delighted to assist you in processing refunds, provided that your request is genuine and aligns with the appropriate reasons outlined by consumer legislation. As online vendors, we are obligated to adhere to these regulations when handling refund requests.
For specific information regarding our refund deadlines and policies, please consult the details below. It’s important to keep in mind that our refund policies can vary depending on the particular service, and payment options may also differ from one service to another. Additionally, we take violations of our Terms of Service very seriously, and users who breach these terms may not be entitled to refunds, even if their refund requests fall within the designated refund period. To be eligible for a refund, you must meet the following criteria.
It is incumbent upon you to acquaint yourself with this refund policy. By placing an order for any of our services, you signify that you have reviewed this refund policy, and you fully agree with and accept its terms.
Definitions
For the purposes of this Policy:
- “You” refers to the individual accessing or using the Service or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “We” (referred to as “The Company,” “Us,” or “Our” in this Agreement) denotes Mockup Selection, with its address at c/o Mockup Selection, Westendstraße 147, Munich 80339.
- “Service” refers to the Website.
- “Website” denotes the site accessible at https://www.mockupselection.com/.
- “Service” also encompasses the digital products/mockups offered for sale on the website.
- “Orders” signify a request made by You to purchase services from Us.
General Policy
While we generally do not offer refunds since our products are digital and delivered instantly upon payment receipt, there is an exception for Consumers in the European Union, subject to mandatory statutory rights.
If you are a Consumer located in the European Union, you have the right to cancel your purchase and request a refund within 14 days from the contract’s initiation. To exercise this right, please email us at info@mockupselection.com with a clear statement indicating your intention to withdraw from the contract. We will process the refund for the mockup’s price using the same payment method as the initial transaction. It’s important to note that upon exercising this right, your license to use the mockups will be retroactively revoked, necessitating the deletion of all digital copies and the disposal of all physical mockup copies.
We do issue refunds under the following circumstances:
If you are very dissatisfied with the quality of our mockups, we grant you the possibility to get a full refund of your order within 30 days from the date of purchase. To do this, you need to fill out the following document, print it out and send it back to us by postal mail to: Mockup Selection, Westendstraße 147, 80339 Munich. The letter must be received within 30 days. The mailing costs for the letter are not covered and must be paid by the sender. After the refund, all rights to use the mockup will expire, it is not allowed to use it anymore, neither for private nor for commercial purposes.
Refund Procedure
Refunds will be applied to the original payment method used for your purchase. Please allow 1-2 billing cycles for the refund to reflect on your credit card statement, which may vary depending on your credit card provider.
In the event of delayed or missing refunds (if applicable):
- Initially, verify your bank account for any incoming refund deposits.
- Contact your credit card company; there might be a brief delay before the refund appears on your account statement.
- Subsequently, reach out to your bank, as there can be processing time involved in refund transactions.
If you have diligently followed these steps and have yet to receive your refund, kindly get in touch with us.
Changes to our Refund Policy
We retain the right to modify this Refund Policy at any time. Any revisions will be posted on our website. For the most current version of our Refund Policy, you can also contact us directly at info@mockupselection.com.